Wastewater Operations - Frequently Asked Questions (FAQ's)
 
Is my home or property connected to the Town`s sanitary sewers? If you feel there is a question of whether your home or business is connected to the sewer system, please call Municipal Operations at 848-6600.

I need to know where the Town`s sanitary sewers are? If you need to know where the sanitary sewers are because excavation work is being planned call Rothesay Town Hall at 848-6600.

Who do I call if I have a sewer backup? Call Rothesay at  848-6600 where personnel are on duty 24/7. If your request is outside normal business hours you will be prompted to Rothesay Answering Service. An emergency Operator will assist you with your emergency and an on-call operator will then be dispatched for assessment.

Is there a charge if I call the Sewer Utility about a sewer backup and it is determined that there is not a problem with the public sewer? There is no charge whether there is a problem found with the public sewer or not.

Who do I call about odor problems? Contact Rothesay Municipal Operations at (506) 848-6600. A frequent cause for inside odors is a dry trap. Pouring a liter of water into all sinks, showers/tubs and floor drains may correct this problem. If it is felt that the odor may be of an explosive nature the Fire Department should be called immediately at 911.

My toilet bowl just blew up! What happened? Water being splashed out of the toilet may occur when Sanitary Sewer Maintenance is cleaning sewers. This sometimes happens when there is a problem with the plumbing inside your house. Contact Rothesay Municipal Operations at 848-6600, who will determine if your problem occurred when the sewer main was being cleaned.

Why are there flags in my yard, or paint marks on the ground? It is generally because there is excavation work being planned in the area and the person, company or utility planning the work has requested "locates". The flags or paint mark the location of buried utility lines. Before the Sewer Utility would do any major excavation work (backhoe type work) on your property you would be contacted - unless an emergency situation exists.

Why did you put that manhole in my yard while I was at work? When manholes are built the tops of the manholes are left accessible. Later when homes and businesses are built manholes are occasionally buried in yards and driveways. The Sanitary Sewer Maintenance Sections Routine Cleaning Crew usually locates these "lost" manholes when they clean the sewers.

What can I dump down the sewers or my drains? Contact Rothesay Municipal Operations Department at 848-6600. The Rothesay Sewer by-law outlines acceptable effluent with can be discharged to public sewers.

Who do I call with questions about my sewer bill? Contact the Rothesay Finance Department at  848-6600.

Who do I call about storm sewer problems? Contact the Town Hall at  848-6600.